• Wiring and cabling lists are maintained on spreadsheets, equipment specifications are kept in documents, and diagrams consist of simple lines and text.
• Documents often contain conflicting and inconsistent information, and many drawings are unclear.
• IT managers are forced to rely on multiple management system interfaces to track alarms, security states, deployed applications, hardware inventory, diagnostic scans and reports, and network relationships.
• Analyzing network incidents is more difficult without Visio because it takes longer to find relevant documentation and status information, and identifying relevant data can be a challenge.
• Preventable network outages may occur due to a lack of information about failing devices or limited access to maintenance records.

These issues can diminish the level of service as network performance deteriorates and costs increase.

Operations staff deal with multiple interfaces for critical management tools

With Visio, IT managers can locate accurate documents and data quickly. Visio can provide centralized access to management server data, making it easy to query data and reports from diagrams, access drawings via SharePoint and hyperlink objects to supporting resources.