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Prominent Medical Center Boosts Efficiency, Optimizes Patient Care Using Analytics
“In three days’ time, Microsoft and Orlando Software Group were able to provide us with more business intelligence and insight than we were able to achieve in two years of study.” - Dr. Christopher DeFlitch, Director and Vice Chair, Department of Emergency Medicine, Penn State Milton S. Hershey Medical Center
The renowned Penn State Milton S. Hershey Medical Center—both an academic medical center and Pennsylvania State University’s college of medicine, Penn State College of Medicine—were established in 1967 with a U.S.$50 million gift from the charitable trusts of chocolate magnate Milton S. Hershey. Within Penn State Hershey Medical Center, the Department of Emergency Medicine sees an average of 135 people per day, many of them patients with potentially serious cardiac conditions.
With help from Microsoft certified partner Orlando Software Group, the Department of Emergency Medicine used ProcessView, an add-in to Microsoft® Office Visio® Professional 2007, to analyze and improve process workflows for these cardiac patients. As a result, resources are allocated more efficiently, and patients, who are cared for more quickly, avoid complications, long hospital stays, and extended recovery times.
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